Performance Motoring Inc.

Yesterday I spent most of my Monday morning at your shop and found myself happy to actually be there! I would like to say thank you to the staff and owner, Eric for making sure that I was comfortable and well taken care of.  And Mark kept me updated on the progress of my car and was very honest with me, which being a girl can be difficult when it comes to mechanics!

Thank you again for your special touch,
Jennifer

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Dear Performance Motoring Volvo Service Team,

Thank you once again for fitting me in on an emergency basis.  Thank you for fixing my car.  Thank you for recognizing and knowing me by name.  Thank you for your professional and considerate attention.

Dena
Greenfield

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Dear Performance Motoring,

Last year in early April, as I was driving from Portland to Northampton to visit a friend, my engine light came on.  You very kindly told me my oil was low.  You filled it up and set me on my way.  Thank you so much.  Since then I have had my oil changed every 4-5000 miles on your advice. 

Best Wishes,
Amy
Scarborough, ME

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As a marketing consultant, I wanted to commend you on your windshield coupons, great idea.  In general, your promotions are really good.  Service-wise, I'm a customer of 23 years so what more can I say?

Keep up the great work!

Cathy

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Dear Mark,

Just wanted to thank you again for squeezing me into your service schedule.  As you know, I was traveling on business and did not have an appointment.  The wait was minimal and you had me back on the road quickly.  Thanks for the great Volvo service!

Scott R

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Hi,

I just wanted to say thank you for the outstanding service I received today.  I stopped on my home from a class at UMass to have a light bulb replaced.  The staff and mechanics were very polite, courteous and accommodating.  I would go out of my way to have Performance Motoring service my car next time I need something done.  Thank you again for making a new customer feel so welcome.

Debbie
Wilbraham

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Dear Performance Motoring,

We would like to extend our thanks for the exceptional service and courtesy as well as the level of professionalism and honesty (which is extremely surprising and unexpected from our many otherwise negative experiences with past car dealers) that your staff has displayed.

Our Volvo V70 XC is a great car and we are very satisfied.

Our thanks again to Miranda, Cory, Ron Paul and Eric as well as the rest of your staff for the wonderful job they're doing.

Steve
Shutesbury

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Many thanks once again for your excellent on-phone diagnosis yesterday which saved me from getting stranded in Cummington in a wicked snowstorm.  Thanks for then staying open late and fixing it.

Matthew
Pittsfield, MA

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Dear Paul,

As you know, after 18 years and 345,000 miles I am finally giving up my 1987 Volvo 740 sedan.  I do this with a heavy heart, because I loved driving that old reliable tank, even at the end when it finally started to wear down.  I was hoping to keep it alive long enough to pass down to my daughter, who will be learning to drive next year (the same vehicle had brought her home from the hospital as an infant years ago).  Alas, that was not to be and maybe for the better.

I want to take this opportunity to thank you and the entire staff of Performance Motoring for having served me and my car with nearly flawless expertise and friendliness for the past 15 years.  Through all that time and seven timing belts, you folks have always treated me fairly and honestly, with good humor too.  I like the people you have hired over the years.  I like your other customers.  There is no doubt about it: being your client has contributed greatly to my pleasure in owning a car.

You may not be seeing much of me for the next few years as I break in that new vehicle of mine, all but guaranteed never to give me a moment of trouble.  Rest assured that I will be depending upon your services again when the time comes.

With thanks again to all of you,

Sincerely,
David
Amherst

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Dear Bill,

I just had to write to you and let you know how much I love my 'new' Volvo.  I am just back from a 2000 mile trip taking my son to look at colleges, and the car was a dream.  I felt so secure driving it on high mountain roads and crazy highways, knowing how your mechanics had dealt with every single detail, and had checked and double checked and gone out of the way to make everything just right.  Plus, I got 33 miles to the gallon on one tank and always over 30 miles to the gallon, and that in a really spacious V70 wagon.

But more than that I wanted to tell you how much I liked dealing with Performance Motoring.  I felt that other Volvo dealers lost interest once they learned I was looking for an older car and trying to get the rock bottom price.  I felt like everyone at Performance treated me like I was buying a top of the line new car.  You gave me good advice and hours of your time, great patience and genuine interest in making everything about the car the best it could be.  I'm not a car person, but every aspect of buying a car from Performance was positive.  I feel you all went far and beyond what anybody would expect from a car dealership.

A lot of my friends have driven to New Hampshire or to other areas when buying Volvos.  Guess where I'm telling them to go instead.

Again my great thanks,
Linda
Northampton

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